Privacy Policy
Last Modified: 4 September 2024
Stems (“we,” “us,” “our”) is committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website and services. By accessing or using our platform, you agree to the terms of this Privacy Policy. This policy does not apply to third-party websites or services linked from our site.
Information We Collect
Personal information
- • Registration Information: When you register for an account, we collect your name, email address, and other contact details.
- • Profile Information: Includes your username, password, profile picture, and preferences.
- • Feedback and Communications: Information you provide in interactions with our customer support, surveys, or other communications.
- • Social Media Information: If you connect your account with social media platforms (e.g., Facebook, Google, Twitter), we may collect information from these accounts, such as your name, profile picture, and email address.
- • Transaction Information: Details about purchases or transactions made through our platform. Payment information is processed securely by our payment processor and is not stored by us.
Usage Data
- • Behavior Tracking: We use tools like Google Analytics and Posthog to track your behavior on our platform to improve user experience.
- • Log Data: Technical details such as device type, browser, operating system, IP address, cookies, and usage patterns.
Content
- • User-Uploaded Content: Any derivatives/remixes you upload to our platform.
Contact Information
- • Artist Management: If you publish a remix, your contact details may be shared with the original artist's management.
How We Use Information
Service Improvement: To enhance our services and user experience.
Communication: To send updates, security alerts, support messages, and marketing communications (where you have consented).
Compliance: To comply with legal obligations and protect our rights and safety.
Service Provision: To manage and personalize your account, process transactions, and communicate with you regarding your account.
Analytics: To analyze usage patterns and improve the functionality of our platform.
Sharing Your Information
With Your Consent: We share your information when you have given us explicit consent.
Service Providers: We share information with third-party vendors and service providers who assist us in delivering our services, such as payment processors, cloud hosting services, and customer support.
Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or similar business transaction, your information may be transferred to the new entity.
Public Information: Information you choose to share publicly on our platform may be accessed by other users and indexed by search engines.
Your Rights and Choices
Access and Control: You can review, update, correct, or delete your personal information through your account settings or by contacting us at [email protected].
Declining Information: You are not obligated to provide personal information, but some features of our platform may require it.
Opt-Out: You can opt-out of Google Analytics tracking by using the Google Analytics Opt-Out Feature. You can also opt-out of newsletters and marketing communications by following the unsubscribe instructions in those emails or by contacting us.
Data Portability: You can request a machine-readable copy of your personal information by contacting us.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, or for legitimate business purposes. In some cases, we may anonymize your data for analysis and improvement of our platform.
Security
We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your jurisdiction. Such transfers are subject to the laws and regulations of those jurisdictions.
Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated through our platform.
Rights of EU Citizens
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the rights to access, rectify, erase, restrict processing, and data portability. You can exercise these rights by contacting our Data Protection Officer at [email protected].
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]